REFUND POLICY
For any questions or concerns regarding our products, please contact us at hello@elevarhemp.com
RETURNS
Here at Elevar Hemp, we have a 30-day return policy and will take back unused and unopened product within 30 days after the product has been delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging. To ensure your returned product isn’t tampered with during logistics, we would like to request minimal two photos of the products with unbroken seals before the product is sent back.
DAMAGED GOODS & PRODUCT COMPLAINTS
The right to a complaint covers ordered products that are defective or missing. If there is a defect or if a product is missing the consumer must reach out to Elevar Hemp within 30 business days via hello@elevarhemp.com providing the order number as well as a written description of situation, photos of the products and proof of payment. The complaint will be processed by Elevar Hemp during not more than 14 business days to establish potential circumstances and approval. For all approved complaints, Elevar Hemp are responsible for retrieving and costs associated to retrieving products from the consumer via the same shipment provider. Replacement products will be sent latest 14 business days after Elevar Hemp retrieves products covered in the initial complaint. Shipment costs associated to the replacement products will be covered by Elevar Hemp.
If you receive a product that was damaged or have strips missing, please describe the issue in detail as soon as you open the single pack(s) and we will work to address it accordingly. We would kindly ask you to attach as many relevant pictures in order for us to better assess the issue, it can also help to speed up the process.
AMENDMENT & CANCELLATION
We do our best to ship out Elevar CBD products as soon as we receive your order. If for any reason you need to amend your order or cancel, please follow the following steps:
- STEP ONE
Email us at hello@elevarhemp.com with the subject title “Order Amendment / Cancellation for Order#(YourOrderNumber).” Kindly explain in the email the reason for your request. - STEP TWO
We will respond in a timely manner to support your request. However, if the order has already been processed and shipped from our warehouse, you will have to receive the order first to return the products. The products would have to be returned in their original conditions. Once this has been verified, we will issue the corresponding refund.
If the order hasn’t been processed, we will proceed with the necessary steps such as a refund.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again for any temporary transactions. Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@elevarhemp.com.
SHIPPING
To return your product, please mail to:
Elevar Hemp,
Attention: Elevar Exchange, Logicor –
Warehouse Park składowa 15, 62-023 Żerniki Poland.
You may be responsible for paying the shipping costs for returning your item depending on the circumstances. Our standard policy is that shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. All of the to-be-returned shipments will be traceable via our logistics partner.